Be very careful about who you let represent you.
Duke's Cycle: Go fuck yourselves. You have done nothing to earn my money, I will never go back. I don't care if every other shop in the city closes, I'll walk to Eastside in K-W. If the topic of your service, screw it your store, should EVER come up in conversation, I will tell people about how you fucked me over. Give me a single good reason not to, please. I held off on publicizing this, when mentioning the situations you put me in to friends, I defended your bullshit until I couldn't possibly justify it to myself.
Specialized: You guys have kept your word and hooked me up with new frames, against all odds (dents, long forks, etc.). For this I am extremely grateful. I'll do my utmost to tell people about the generosity of your warranty. I love the way the frames ride, how the frames are designed (mostly...), and the light weight. But DAMN, Duke's has made me seriously reconsider riding a Specialized.
General public: Stay the fuck out of Duke's. There was one employee who was a decent dude, who kept me posted...he left the shop and with him left any customer service. They never told me they got my frame, they never started to build it, you name it. Stay out at all costs.
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I love what it says on there site compared to what a real customer has to say.
ReplyDelete"At Duke's we pride ourselves on quality customer service. With almost 100 years of experience, we stand by our products and the work done in our shop"
Truly hilarious. Hope things work out for you.