Saturday, March 7, 2009

Regrets

I feel like I owe Specialized an apology. The shop I've been dealing with (they'll remain nameless unless they REALLY fuck up) has been thoroughly incompetent and careless, and made it seem like Specialized's fault. When really, despite their reputation as being a corporate monster (which is definitely deserved), they have an awesome warranty policy.

Dented, cracked bike that's 3 years old, that has been running a fork 40mm longer than stock? Sure, we'll warranty it! Matter of fact we'll give you a brand new, 2008 frame, a P3 instead of a P2! Cracked that one? Alright, we'll give you another one, just wait two months.

And sure enough, they did ship it at the end of February, and it was the most desired, popular frame they've released in the P.line yet. Matter of fact if they released it as frame only, it would sell out in days. Anyway, they got it to me as promised, yet I've been chirping them online and in person. You may think 2 months is a while to wait for a frame that's been out since November (Hell how do you think I feel?), but they got it to me right when promised.

So props, Specialized, for having better customer service than certain companies (ahem Dobermann) who built their brand on having awesome, non-corporate, policies.

Pics soon.

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